Terms of service

Welcome to Soothe Aura! These Terms of Service ("Terms") govern your use of our website and online store, operated through Shopify Inc., located at www.mysootheaura.com. By visiting or purchasing from our Site, you agree to be bound by these Terms, including our Privacy Policy and any additional policies referenced herein.

Please read them carefully before using our site.

1. About Us

Soothe Aura is a small-batch skincare company specializing in all-natural products made with tallow and botanical ingredients. Every item is handcrafted with care to support healthy, radiant skin through clean and sustainable methods.

Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform to sell our products to you.

2. Eligibility

You must be at least the age of majority in your state or province of residence—or have given parental consent—to use this Site. By using our store, you represent that you meet these requirements.

3. Shopify Store Terms

By agreeing to these Terms, you also agree to comply with Shopify's Terms of Service.

4. Products and Orders

All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to:

  • Limit the quantities of any products or services we offer.

  • Cancel or refuse any order, including those that appear to be placed by resellers or distributors.

  • Discontinue or modify products without notice.

Once your order is confirmed through Shopify, you’ll receive an email confirmation. Please ensure your shipping and contact information is accurate before placing your order.

5. Pricing & Payment

Prices are listed in USD. Payments are securely processed via Shopify Payments, which supports major credit cards, Apple Pay, Google Pay, and other payment gateways. All transactions are encrypted and secure.

We reserve the right to correct any pricing errors and to update prices at any time without prior notice.

6. Shipping & Delivery

We ship from California and currently offer domestic (U.S.) shipping.

  • Shipping costs are calculated at checkout.

  • You’ll receive tracking info via email once your order ships.

  • We are not responsible for shipping delays, lost packages, or customs fees (for international orders).

7. Returns & Refunds

Due to the nature of skincare products, we do not accept returns or offer refunds unless a product arrives damaged or defective.

To request a replacement or store credit for a damaged item:

  1. Email us within 48 hours of delivery at sootheaura@gmail.com.

  2. Include your order number and photos of the damaged item(s).

8. Subscriptions

If you opt into a product subscription through our Shopify store:

  • You authorize recurring payments as outlined at checkout.

  • You can manage, pause, or cancel your subscription through your account dashboard or by contacting us directly.

9. Intellectual Property

All content on this Site, including images, branding, copy, and product design, is the property of Soothe Aura and protected by copyright and trademark laws. You may not use or reproduce any content without express permission.

10. Privacy

Your submission of personal information through the Shopify store is governed by our Privacy Policy and Shopify’s Privacy Policy.

11. Prohibited Uses

You may not use our site:

  • For unlawful or abusive purposes.

  • To violate any international, federal, provincial, or state laws.

  • To interfere with the Shopify platform’s functionality or security.

We reserve the right to terminate your access if you breach these Terms.

12. Disclaimer of Warranties

All Soothe Aura products are provided “as is”. While we strive to deliver exceptional quality, we do not guarantee results. Always perform a patch test and consult your healthcare provider if you have concerns.

13. Limitation of Liability

To the fullest extent permitted by law, Soothe Aura shall not be liable for any damages arising from your use of our Site, products, or any content therein.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page, with the updated effective date. Continued use of the Site after changes indicates your acceptance.

15. Contact Us

For questions about these Terms, or anything else, contact us at:

📧 Email: sootheaura@gmail.com
🌐 Website: www.mysootheaura.com