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Lorelei M. With grandkids I love having something safe and natural to trust when we are exploring the great outdoors! Fast chipping, fantastic customer service and RESULTS!!!! Do yourself a favor and grab an extra!!
A natural mosquito repellent spray for the whole family
Our all-natural mosquito repellent spray is made with family friendly, DEET-FREE ingredients to help protect you and your family while being gentle on the skin. Fresh, effective and ready for any outdoor adventure.
01. Processing Time
Orders are carefully prepared and processed within 1–5 business days after payment has been confirmed. Once your order has been dispatched, you'll receive a shipping confirmation email with all the details you need.
02. Shipping Rates & Delivery Estimates
Shipping costs are calculated automatically at checkout based on your delivery location and selected shipping method.
Estimated delivery times:
Standard Shipping: 5–7 business days
Express Shipping: Available at checkout where applicable
Please note that delivery estimates are not guaranteed and may vary depending on the carrier.
03. Order Tracking
As soon as your order ships, you'll receive an email containing your tracking number and a link to follow your package's journey from our studio to your doorstep.
04. International Shipping
At this time, we only ship within our supported domestic regions and do not offer international shipping.
If international shipping becomes available in the future, shipping rates will be calculated during checkout. Any customs duties, import taxes, or additional fees imposed by the destination country will be the responsibility of the customer.
05. Shipping Delays & Lost Packages
While we work with trusted shipping partners, occasional delays may occur due to weather conditions, carrier issues, or other circumstances beyond our control.
If your package appears lost in transit, please contact the shipping carrier first. If you still need assistance, our support team will be happy to help investigate your shipment.
06. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please include:
Your order number
A description of the issue
Clear photos of the damaged item(s) and packaging
We'll review your claim and work with you to provide an appropriate resolution.
07. Returns & Exchanges
Due to the nature of our handcrafted skincare products and for hygiene and safety reasons, we are unable to accept returns or exchanges on opened or delivered products.
Each product is carefully made using premium natural ingredients intended for direct skin application, and we cannot restock or resell returned items. As a result, all sales are final.
If your order arrives damaged or you receive the wrong item, please contact us immediately so we can make it right.
Our Purity Standard
At Soothe Aura, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you visit our website or make a purchase.
Because our products are made with natural ingredients and are used on the skin, we cannot restock or resell any returned items. For this reason, all sales are final.
Thank you for trusting Soothe Aura with your personal care and your privacy.
Damages & Discrepancies
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.
If your order arrives damaged or has missing items, please contact us within 48 hours of receiving your package. Provide your order number and photographic evidence to assist with a resolution.
Order Control & Changes
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.
You have the right to access, update, or delete your personal information at any time. Please contact us at Sootheaura@gmail.com with any requests.
Experience & Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your personal browser settings at any point.
We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers (such as payment processors and shipping carriers) to help us operate our business smoothly.
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Our Best Value
+Yes, our entire collection is crafted using pure, raw, and organic ingredients. We strictly avoid synthetic additives to ensure your skin receives only the finest botanical care.
+Our formulations are designed to be biocompatible, making them safe and effective for all skin types, including highly sensitive and reactive skin.
+To maintain the integrity of our raw botanical ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.
+Currently, we prioritize safe and premium delivery across the region. Please check our shipping page at checkout for specific coverage areas.
+We stand by the quality of our craft. If you are not completely satisfied with your purchase, please contact our support team within 14 days for assistance.